Orders are generally processed within 24–48 hours, and the expected delivery time is 5–7 business days, depending on the shipping destination.

Once your order has been dispatched, tracking details will be sent to your registered email address or phone number.

If your order is not delivered within the expected timeframe, please contact us at usa@eumeworld.com or call/message us at +1 (615) 490-6740 between 10 AM and 6 PM, Monday to Saturday.

We offer free shipping on eligible orders across the United States.

International shipping availability and applicable charges may vary depending on the destination. Please contact us at usa@eumeworld.com or +1 (615) 490-6740 for assistance with international orders.

Once your order has been shipped, you will receive tracking details via your registered email address or phone number.

For any tracking-related assistance, please contact us at usa@eumeworld.com or +1 (615) 490-6740.

To initiate a claim, please contact our customer support team at usa@eumeworld.com or +1 (615) 490-6740 with your order details and supporting photos or videos, if applicable.

Our team will review the information and guide you through the next steps.

Customized orders may require additional processing time depending on the type of customization requested.

Please contact us at usa@eumeworld.com or +1 (615) 490-6740 for the estimated processing and delivery timeline.

If you receive a damaged or incorrect product, you can initiate a return within 7 days of delivery. The product will be picked up from your doorstep and replaced within 7 working days at no extra cost. If the product is out of stock, a full refund will be provided within 15 days.

We have a no-question-asked return policy within 14 days.

If you receive a damaged or incorrect product, we can process an exchange within 7 days.

You can cancel an order within 24 hours of placement for a full refund. If the order has been dispatched (and you wish to cancel), kindly contact us at usa@eumeworld.com or call/message at +1 (615) 490-6740 between 10 am to 6 pm (Monday - Saturday).

No, B2B and corporate gift orders are not eligible for return or exchange. However, if an item arrives damaged and is covered under warranty, we can look into it.

Each lock is set at the factory to 000. To open the lock, slide/press the button.

Turn the dials through 000 combinations, then press the reset button with a sharp tool and turn the dial to the desired combination.

Check that the numbers are at the center of each of the three dials, then release the button to set it.

Secure the lock by turning the dials.

To clean your Massager Backpack, use a wet cloth or a brush with a foaming wash. This will help keep it in good condition.

To maintain your aluminum products, follow these recommendations:

• Cleaning: Use a damp cloth or a non-abrasive sponge with clean water to remove dust or dirt.
• Storage: When not in use, keep the product in a dust bag for protection.

You can engrave up to ten characters on our luggage logo plate, making your EUME feel truly your own.

Personalised items are made to order and cannot be exchanged or returned, but our product warranties still apply.

We accept most international credit cards, as well as online payments via PayTM, Google Pay, UPI, and Net Banking.

We prioritize the security of your personal information and take great care in ensuring secure transmission from your computer to our servers.

For any other queries, reach out via email at usa@eumeworld.com or call +1 (615) 490-6740 between 10 am and 6 pm (Monday to Saturday).

Claim your warranty here.

Register your warranty here.

International warranty is not provided on all products.

Luggage:

Our luggage comes with a 5-year warranty. The warranty covers:

• Wheels
• Zippers
• Handles
• Compression Pad
• Trolley Handles
• Stitching
• TSA Lock
• In-Transit Defects at the time of arrival

What we do not cover:

• Repairable products cannot be replaced.
• Scratches and dents on the luggage.
• TSA Lock issues, such as forgotten passwords.
• Damage resulting from airline mishandling.
• Stains on the lining.

Our Massager Backpack comes with a 1-year warranty, plus an additional 6 months if you register your warranty. The warranty covers:

• Manufacturing and material defects on the massage panel and massaging units
• Any stitching issues

However, please note that the warranty does not cover:

• Repaired or repairable products
• Scratches, blade cuts, and stains on the backpack
• Tumble-washed and dried products are not eligible for replacement.

If the product is out of warranty, we ask you to contact our customer service team by calling +1 (615) 490-6740 or via email at usa@eumeworld.com. Charges vary depending on your repair service and delivery cost.